At Pour Quoi Womenswear, we are committed to providing our customers with an exceptional shopping experience. We understand that occasionally, returns may be necessary. This policy outlines the guidelines and procedures for managing returns on our women's wear website. By making a purchase on our site, you agree to comply with the terms of this Return Policy. 1. Eligibility for Returns: We accept returns within 30 days from the date of purchase. To be eligible for a return, items must be unused, unworn, and in their original condition with all tags attached. 2. Exclusions: Intimate apparel, swimwear, and personalized/customized items are not eligible for return due to hygiene and customization reasons. Items purchased during promotional periods, clearance sales, or final sale events are considered final and cannot be returned. 3. Return Process: To initiate a return, please send a message via the www.pourquoiwomenswear.com site or e-mail pourquoi.uk@gmail.com advising the following - 1. Description of item to be returned. 2. Reason for return 3. Where purchased (in store or online) 4. Your name and contact details 4. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective item. We recommend using a trackable shipping method to ensure the safe return of your items. 5. Refund Process: Once we receive and inspect the returned items, we will process the refund within 10 business days. Refunds will be issued to the original payment method used for the purchase. 6. Exchange Policy: We currently do not offer direct exchanges. If you need a different size or color, please place a new order and return the original item following the outlined process. 7. Contact Information: For any questions or concerns regarding returns, please contact our customer service team at pourquoi.uk@gmail.com. Our Quoi Womenswear reserves the right to update or modify this Return Policy at any time without prior notice. Please review this policy periodically for any changes. Thank you for choosing Pour Quoi Womenswear for your women's wear needs. We appreciate your trust in our products and services.